Refund Policy
Herbalmilk Refund Policy
- Eligibility for Refunds: We offer refunds for products that are defective, damaged, or incorrectly shipped. Refund requests must be made within 30 days of receiving your order. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it.
- Refund Process: To request a refund, please contact our customer service team at [email protected] with your order number and reason for the refund request. We may ask for photos or additional information to process your request.
- Return Shipping: If your refund request is approved, you may be required to return the product to us. You will be responsible for paying for the return shipping costs unless the return is due to our error (e.g., wrong or defective item). We recommend using a trackable shipping service to ensure that your return reaches us safely.
- Processing Time: Once we receive your returned item and inspect its condition, we will process your refund within 7-10 business days. The refund will be issued to your original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund.
- Non-Refundable Items: Certain items are non-refundable. Additionally, any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.
- Exchanges: If you received a defective or damaged item, you may be eligible for an exchange. Please contact us within 30 days of receiving your order to arrange an exchange. Exchanges are subject to product availability.
- Contact Information: For any questions regarding our Refund Policy, please contact our customer service team at [email protected].